These terms apply when you request a quote or book a service from Smile Clean Thailand. By booking with us, you agree to them. Anything we agree in writing for your specific booking (for example, in your LINE chat or quote) takes priority over these general terms.
1. Our services
We provide house, condo, deep, move-in/move-out, after-renovation and office cleaning, junk removal and air-conditioner services in Bangkok and nearby areas. The work included in each booking is the work described in your quote.
2. Quotes and prices
- Quotes are based on the photos, size and details you give us.
- If the job on the day is clearly different from what was described (for example, much larger or dirtier), we will explain and agree any price change with you before continuing.
- Prices are confirmed in your quote. Payment is made at the time of service by bank transfer or credit/debit card; we do not accept cash or digital currency.
3. Bookings
A booking is confirmed when we confirm the date and time with you by LINE, phone or email.
4. Your responsibilities
- Give our team safe access to the property at the agreed time.
- Provide the water and electricity needed for the work.
- Put away cash, jewellery and other valuables, and tell us about fragile or high-value items.
- Tell us about pets, hazards or anything else our team should know.
5. Rescheduling and cancellation
If you need to change or cancel a booking, please give us at least 24 hours' notice. Any cancellation or late-change fee will be stated in your quote.
If our team cannot reach you safely (for example, in severe weather), we may need to reschedule. We will agree a new time with you.
6. Re-clean guarantee
If you are not happy with part of the clean, tell us within 24 hours after the service, with photos if possible. We will arrange a return visit at a time that suits you and re-clean those areas at no extra cost. The guarantee covers the areas and tasks included in your booking.
7. Damage
Our team works carefully. If something is damaged during a service, please tell us within 24 hours, with photos. We will look into it and work with you on a fair solution. Our liability is limited to the extent permitted by Thai law.
8. Safety
We may decline or stop work that is unsafe, for example work at dangerous heights, with hazardous materials, or in conditions that put our team at risk.
9. Changes and governing law
We may update these terms from time to time. The version on this page applies to new bookings. These terms are governed by the laws of Thailand.
10. Languages
These terms are available in several languages. If there is any difference between versions, the English version prevails.
